Patient Services Representative


The Speech & Language Center at Stone Oak is seeking a compassionate and experienced Patient Services Representative. We are looking for someone to fill a full-time front desk position, who is interested in long-term employment and stability.

  • Current start date: Early – Mid March, 2019
  • Hours: Monday-Friday daytime shifts; with availability for some evening hours
  • Job Type: Full-time

Duties and Responsibilities include but are not limited to:

  • Working with other front office staff to manage all patient services (e.g. appointment scheduling, inquiry calls, financial or billing issues, etc.)
  • Providing exceptional customer service face to face and via telephones
  • Contacting health plans and verifying patient insurance information
  • Addressing needs of Speech Pathologists in clinic
  • Accurately inputting data into clinic practice management software
  • Greeting and checking-in patients in a friendly manner
  • Interacting with pediatric patients with an upbeat and positive attitude
  • Collecting all payments owed at time of service for every patient
  • Scheduling and confirming patient appointments
  • Preparing new patient charts neatly and accurately
  • Conducting meticulous audits of inactive patient files
  • Balancing nightly deposits
  • Seeking continued growth of knowledge regarding speech therapy to be capable and resourceful for patient needs and inquiries
  • Maintaining cleanliness of business office areas, patient bathrooms, and clinic waiting room
  • Completing various office duties as assigned by Office Manager, Assistant Office Manager, and Clinical Director


Required Qualifications

  • Two year post-secondary education or degree; Bachelor’s Degree a plus
  • Minimum 3 years of experience in a healthcare office or fast-paced, highly interactive customer service environment
  • Experience working with children
  • Detail-oriented and meticulous in all tasks
  • Possesses excellent time management skills
  • Self-motivated and high energy
  • Excellent organizational and multitasking skills
  • Flexibility with change and varying schedules as necessary
  • Possesses excellent interpersonal communication skills and thrives in a team environment
  • Excellent customer service skills
  • Touch typing on keyboard (minimum 50 wpm)


Preferred Qualifications:

  • Bilingual (English/Spanish) language proficiency
  • ICD-10 and CPT coding experience
  • Microsoft Office experience with proficiency in Word, Excel
  • Central Reach or other clinic practice management software experience