The Speech & Language Center at Stone Oak is seeking a compassionate and experienced Bilingual Patient Services Representative. We are looking for someone to fill a full-time front desk position, who is interested in long-term employment and stability. 

  • Current start date: Mid – late August 2019 
  • Hours: Monday-Friday daytime shifts; with availability for some evening hours 
  • Job Type: Full-time 

Duties and Responsibilities include but are not limited to: 

  • Working with other front office staff to manage all patient services (e.g. appointment scheduling, inquiry calls, financial or billing issues, etc.) 
  • Providing exceptional customer service via telephones 
  • Assisting Spanish-language families in person and over the phone 
  • Contacting health plans and verifying patient insurance information 
  • Addressing needs of Speech Pathologists in clinic 
  • Accurately inputting data into clinic practice management software 
  • Greeting and checking-in patients in a friendly manner 
  • Collecting all payments owed at time of service 
  • Scheduling and confirming patient appointments 
  • Preparing new patient charts neatly and accurately 
  • Conducting meticulous audits of inactive patient files 
  • Balancing nightly deposits 
  • Seeking continued growth of knowledge regarding speech therapy to be capable and resourceful for patient needs and inquiries 
  • Maintaining cleanliness of office rooms, patient bathrooms, and clinic waiting room 
  • Completing various office duties as assigned by Office Manager, Assistant Office Manager, and Clinical Director 


Required Qualifications 

  • Bilingual (English/Spanish) language proficiency 
  • Two year post-secondary education or degree; Bachelor’s Degree a plus 
  • Minimum three years of experience in a healthcare office or fast-paced, highly interactive customer service environment 
  • Detail-oriented and meticulous in all tasks 
  • Possesses excellent time management skills 
  • Self-motivated and high energy 
  • Excellent organizational skills and good with multitasking 
  • Flexibility with change and varying schedules as necessary 
  • Possesses excellent interpersonal communication skills and thrives in a team environment 
  • Excellent customer service skills 
  • Touch typing skill on keyboard (minimum 50 wpm) 


Preferred Qualifications 

  • ICD-10 and CPT coding experience 
  • Microsoft Office experience with proficiency in Word, Excel 
  • Central Reach or other clinic practice management software experience